Refunds & Returns

Products

• Unopened, unused items can be returned within 30 days of delivery.
• For hygiene and safety reasons we cannot accept opened food, treats, or used grooming tools unless the item is faulty.
• Return shipping is paid by you unless the item was faulty, damaged or sent in error.
• Refunds are issued to the original payment method within 5–10 business days of us receiving the return.

How to start a return

Email us with your order reference and what you'd like to return. We'll reply with a return address and instructions. Please do not send anything back before contacting us.

Faulty or damaged items

Send us a photo within 7 days of delivery and we will replace the item or refund you in full, including shipping.

Grooming services

Grooming is a service, so it cannot be "returned" — but if you are unhappy with a groom, tell us within 48 hours and bring your pet back. We will put right anything we can at no charge. Refunds for services are considered case by case.

Cancellations

You can cancel a product order free of charge any time before it ships. Appointments can be cancelled free of charge with at least 24 hours' notice.

Questions about this policy? Write to support@petselon.com or Pet Salon By Rich, 602 W Shawnee Ave, Plymouth, PA 18651.